In Catchment

If you live within the catchment area for WHS, all school transport queries should be directed to the Cumberland Council School Transport Team:

Tel: 01228 226428 or 0333 240 6965    Email: school.transport@cumbria.gov.uk

https://www.cumberland.gov.uk/schools-and-education/school-transport provides information on the Council’s transport policy and how to apply for it.

If a student lives within the catchment area and needs a temporary or replacement bus pass, you must contact the Council’s Transport Team as WHS Finance are unable to assist.

Behaviour on School Transport

In Catchment – Post 16 Transport

Cumberland Council transport support

Transport within the school’s catchment area is organised by Cumberland Council. For students entering Sixth Form, Cumberland Council operates a Spare Seat Scheme. This offers any spare seats on catchment routes to Sixth Form students. However there is no guarantee given by the council that a seat will be available.

For the forthcoming academic year (2026-27), Cumberland Council request that all parents/carers of Post-16 students apply directly to the Council for a space. A seat, if available, will be allocated prior to the start of the academic year.

This Post-16 Transport Application Form MUST be completed in all cases and returned to school.transport@cumberland.gov.uk. Your email will be acknowledged confirming receipt.

The charge for 2026/2027 is yet to be determined. The charge for a Post 16 spare seat for the 2025/2026 academic year is £655 per annum, payable in termly instalments:

  • autumn term – £258
  • spring term – £243
  • summer term – £154

The timeline of the process is detailed below:

  • Apply by Friday 17th July 2026
  • Applications must be made on the attached form and emailed to the Council’s Transport Team school.transport@cumberland.gov.uk.
  • Seats will be allocated in order of time and date of application
  • Parents will be contacted by 7th August to advise if a place is available; this will include an invoice for payment
  • Payment will be due by 21st August 2026
  • A Travel Pass will be issued week commencing 24th August 2026 by first class post
  • If payment is not received by 21st August, the seat will be allocated to the next student on the waiting list

The availability of a Post-16 seat is determined by the number of students with a statutory entitlement to transport, and there being sufficient unallocated seats on a contracted vehicle within the PSVAR regulations. Demand for spare seats often outstrips supply, but they are offered as a concession. A minority of students do qualify for a seat under the terms of the Council’s home to school transport policy, but this is limited to those from low-income families, or those with an EHCP where there is a stated transport need.

Information about the scheme is available on the Council’s website How to apply for the Spare Seat Scheme | Cumberland Council.

All young people continuing their education post-16 must reapply for travel support.

Free transport for students from qualifying ‘low income’ families will continue – apply via Cumberland Council. Free transport will continue to be available for qualifying students with learning difficulties and/or disabilities – apply via Cumberland Council.

If you have queries about post-16 transport, please contact transport@williamhoward.cumbria.sch.uk

Out of Catchment Transport

If you live outside the catchment area, you will be sent details from us about applying for a place on the school transport routes that we provide. WHS currently organises transport from Carlisle to help families with their transport. Our 2025/26 routes are shown below.

Routes

We now run four routes through the following locations: WHS Transport Routes from September 2025

  • Aldi (London Rd) / Scotby / Durranhill / Lakeland Gate / Croft Rd / Linstock
  • Greystone Rd / Stanwix / Lowry Hill / Kingmoor / Harker / Houghton / Brunstock
  • Top of London Rd / Cumwhinton Rd / Parklands / Scotby
  • Aldi (London Rd) / Mally Close / Carleton / Cumwhinton / Cotehill / Wetheral

Terms of Use

Existing Service Users

Your place on the current route will automatically be reserved unless you inform us that you no longer require transport. This ensures that existing users are given priority over students applying to use the service for the first time.

If you no longer require the service, you must submit a cancellation request in writing to the Admin Office at transport@williamhoward.cumbria.sch.uk. Failure to do so may result in you being charged for the seat for the following half term.

Transport is a payable service. Existing users must ensure that their account for the previous academic year is paid in full by the last day of the Summer Term (or your final Direct Debit is collected in August). Failure to clear outstanding balances will result in the school being unable to issue a new bus pass, and your seat will not be automatically reserved for the next academic year. If a waiting list is in operation, your place may be offered to another student.

New Service Users

Transport charges are calculated based on full occupancy of a seat for the entire academic year. No reductions can be made for absences due to illness, school trips, study leave (except where stated), or other reasons.

By signing the booking form, you agree that once a place has been allocated, you are responsible for paying the transport fees for:

  • the full academic year, or
  • the remainder of the academic year if the place is taken part-way through the year.

In certain circumstances, the school may be able to offer a reduced fee where a student only requires transport for part of the week or for one direction only. This must be agreed in advance with the Transport Team and will only be offered where the service is not at capacity.

If the service later becomes oversubscribed, the seat must either be paid for at the full rate or surrendered.

Payment Methods

The annual cost of transport for the academic year 2025-26 is £1050. The cost for 2026-27 is yet to be determined.

Payment can be made in the following ways:

  • Termly Invoice
  • Direct Debit (collected on the first working day of the month)
  • Standing Order (on a pre-agreed date each month)

Termly Invoices

Invoices are issued in advance of each term and must be paid within 30 days. Payment can be made via ParentPay or BACS transfer. Bus passes will not be activated until payment has been received in full.

Direct Debit

Direct Debits are collected on the first working day of each month, unless otherwise notified. DD Mandate

If a Direct Debit collection is unsuccessful, you will be notified by email and required to make payment via an alternative method within 7 days. Failure to do so may result in temporary suspension of the bus pass.

The school can only offer one Direct Debit collection date. Families wishing to pay on a different monthly date may set up a Standing Order, which must:

  • be agreed in advance with the Transport Team, and
  • be paid on the same date each month.

Year 11 and Year 13 Students

Year 11 and Year 13 students will receive a discount to reflect the period of service not used between the end of the public examination period and the end of the Summer Term. Periods of study leave remain chargeable in full.

This adjustment will be automatically applied to:

  • the Summer Term invoice, or
  • the final Direct Debit collections.

Financial Difficulties

If you are experiencing financial difficulty, please contact the Finance Team as soon as possible at finance@williamhoward.cumbria.sch.uk to discuss your circumstances and agree a manageable repayment plan.

Booking and Cancellation

If you wish to start using WHS Transport during the year please contact the Transport Team in the first instance via transport@williamhoward.cumbria.sch.uk or 016977 45700 to check whether there is availability on your preferred route.

Places can only be cancelled in exceptional circumstances, for example, a permanent change of address due to moving house.

By signing the original booking form, you agree to pay transport costs for the full academic year or until a written cancellation request is received. All cancellation requests must be submitted in writing to transport@williamhoward.cumbria.sch.uk.

Seats will remain chargeable until the end of the half term in which the written cancellation request is received.

Payment Compliance and Waiting Lists

Waiting lists are currently in operation for transport services. Failure to meet agreed payment terms may result in your seat being withdrawn and reallocated.

If you are unable to meet the agreed payment terms, it is essential that you contact the Finance Team immediately at finance@williamhoward.cumbria.sch.uk to discuss alternative arrangements.

Shuttle ID

We have successfully introduced a school transport system called Shuttle ID, designed to make our school bus service safer, more efficient, and easier to use for families and staff.

What is Shuttle ID?

Shuttle ID is a modern, digital transport management system that allows students to travel on school buses using a contactless pass. It brings several benefits, including improved tracking, simple ticketing, and real-time updates for parents and guardians.

Key Features:

  • Smart Bus Passes – Each student will receive a digital pass to use when boarding the school bus. This will be generated through the Shuttle ID system and emailed directly to parents, so that they can then forward the ticket to their child to save to their smart phone. A physical pass can also be printed out by parents as a back-up if they wish.
  • Live Tracking – Parents can view real-time updates of their child’s bus location and arrival time.
  • Improved Safety – The system helps ensure students are accounted for during their journey. We believe this new system will make school transport more convenient and give you peace of mind knowing where your child is during their commute. If you have any questions or concerns, please don’t hesitate to get in touch. At the end of the school day, all routes will leave from the rear of the building.

Notification of changes to fares on Stagecoach buses in Cumbria from 16th July 2025: Stagecoach Cumbria School Letter July 2025

Northumberland County Council Transport

The link below will take you to the Northumberland County Council school transport home page, where you will find a wide variety of information (including their school transport policy which highlights the eligibility criteria for school transport), an application form for school transport and frequently asked questions. Northumberland County Council – School transport